Help Center

Shipping Policy for Sweet Tea Soapery

At Sweet Tea Soapery, we strive to process and ship your orders promptly. Here are a few details regarding our shipping policy:

Order Processing

We aim to ship your order from our facility within 3 to 5 business days of receiving it. Please note that during promotional periods, order processing may be delayed due to high demand.

Shipping Methods

All orders over $25 will ship for free.

We utilize USPS for shipping your orders.

Tracking Information

All orders include tracking details and delivery confirmation, provided an email address is entered during checkout.

All shipments are sent using traceable methods. This allows you to track your package and stay informed about its journey.

Delivery Responsibility

Once a package shows as delivered by the carrier, Sweet Tea Soapery is not liable for any issues related to non-receipt. Unfortunately, porch piracy is a common issue, and we recommend taking precautions to ensure the safe receipt of your package.

Thank you for choosing Sweet Tea Soapery! If you have any questions or concerns regarding your order or shipping, please feel free to reach out to us.

Our shipping cost depends on your location, but we do offer free shipping for orders over $25 within the U.S.

Our processing time is 3 to 5 days.

After your package ships out it will take 3 to 6 days for it to arrive depending on your location.

Return Policy for Sweet Tea Soapery

At Sweet Tea Soapery, we take pride in our handmade products. Since scent is highly subjective, we encourage you to carefully read the descriptions of our scents before making a purchase. Due to the nature of our products, we cannot accept returns based solely on scent preference. Additionally, we do not accept returns for any opened or used products, with the exception of items that are defective.

Return Eligibility

Our return policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, we unfortunately cannot offer an exchange.

Returns are accepted only for replacement or exchange; refunds are not permitted.

To be eligible for a return, your item must be:
1. Unused and unopened

2. In the same condition as when you received it.

3. In the original packaging, with intact safety seals (if applicable).

4. Accompanied by a receipt or proof of purchase.




How to Process a Return

To complete your return, please follow these steps:

1. Contact us at [your contact information] to initiate the return process.

2. Ensure that your return meets all eligibility criteria outlined above.

3. Ship the item back to us using a trackable shipping service for your protection.

We appreciate your understanding and support of our small business. If you have any questions or concerns regarding your order, feel free to reach out!

Thank you ,

Kindest regards.

Sweet Tea Soapery